Privacy Policy

Effective Date: 01 Aug 2025

This Privacy Policy explains how Guardian (“Guardian,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use our website, resources, and services (collectively, the “Services”). If you do not agree with this Policy, please do not use the Services. For details about cookies and similar technologies, see our Cookie Policy.

1) Who we are

Controller / Business: Guardian NFA Estate Services (Guardian)
Email: [email protected]
Mailing Address: 916 East St. #1808, Pittsboro, NC 27312

2) Scope

This Policy applies to information we collect online through our website and related pages we control. It does not cover third-party websites or services linked from our site.

3) Information we collect

• Information you provide – e.g., name, email, phone, postal address, organization, message content, attachments, appointment details, and any other information you choose to share.
• Automatically collected data – device and browser information, IP address, general location (derived from IP), pages viewed, referring/exit pages, timestamps, and identifiers via cookies or similar technologies. See our Cookie Policy.
• From third parties – analytics providers, security and anti-fraud services, advertising platforms (if enabled), scheduling and form vendors, payment or invoicing tools, and publicly available sources.

Note: We do not intentionally collect sensitive personal information (e.g., health, precise geolocation) unless you provide it to us directly and it is necessary for the requested Service.

4) How we use information

• Provide, operate, secure, and troubleshoot the Services.
• Respond to inquiries; schedule calls/appointments; deliver requested resources.
• Maintain safety, prevent fraud/abuse, and enforce our Terms.
• Analyze usage to improve site performance and content.
• Send administrative messages and, with consent where required, marketing communications (you can opt out anytime).
• Comply with legal obligations and protect our rights.

5) Legal bases (EEA/UK only)

If you are in the EEA/UK, we process personal data under these bases:

• Consent (e.g., analytics/marketing cookies, newsletters).
• Contract (to provide Services you request).
• Legal obligation (e.g., record-keeping, compliance).
• Legitimate interests (e.g., site security, product improvement) unless overridden by your rights.

6) Cookies & tracking

We use cookies and similar technologies for essential site functions, analytics, and (if enabled) advertising. Details, including specific cookies and durations, are listed in our Cookie Policy, which also explains how to manage your preferences.

7) How we share information

• Service providers – e.g., hosting, security (such as bot protection), web analytics, email/scheduling, customer support, and billing. They may access personal information only to perform services for us and must protect it.
• Legal & safety – to comply with law, enforce agreements, or protect rights, safety, or property of Guardian, users, or others.
• Business transfers – in connection with a merger, acquisition, financing, or sale of assets (your information may be transferred as part of the transaction).

We do not sell personal information for money. If we use advertising or analytics that qualifies as “sharing” under certain laws (e.g., CPRA), you may opt-out as described below.

8) Your choices

• Emails: Click “unsubscribe” in any non-transactional email.
• Cookies: Use our banner/preferences and your browser settings; see the Cookie Policy.
• Global Privacy Control (GPC): If your browser sends GPC, we treat it as a request to opt-out of certain “sharing” where applicable.

9) Data retention

We keep information for as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context. We delete or anonymize data when it is no longer needed.

10) Data security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

11) Children’s privacy

Our Services are not directed to children under 13 (or under 16 in the EEA/UK). We do not knowingly collect personal information from children. If you believe a child provided information, contact us and we will take appropriate steps to delete it.

12) Your rights

EEA/UK (GDPR): You may have the right to request access, rectification, erasure, restriction, portability, and to object to processing, as well as the right to withdraw consent at any time. You can also lodge a complaint with your supervisory authority.

United States (e.g., CA/VA/CO/CT/UT): Depending on your state, you may have rights to: (i) know/access what we collect and how we use/share it; (ii) delete personal information; (iii) correct inaccuracies; (iv) opt-out of “sale,” “sharing,” or targeted advertising; (v) limit use of sensitive information (if applicable); and (vi) appeal certain decisions. We will not discriminate against you for exercising your rights.

13) How to exercise your rights

Email us at [email protected] with your request. We may need to verify your identity (and, if applicable, your authority to act on someone’s behalf). If we decline a request where permitted by law, you may have the right to appeal by replying to our decision email or contacting us again with “Appeal” in the subject line.

To opt-out of “sale”/“sharing” or targeted advertising (where applicable), adjust preferences in our cookie banner, enable the Global Privacy Control in your browser, or contact us.

14) International data transfers

If you access the Services from outside the country where our servers are located, your information may be transferred internationally. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) for such transfers.

15) Third-party links & embedded content

Our site may link to third-party websites or include embedded content (e.g., videos, maps). Those providers may collect data in accordance with their own privacy policies. We are not responsible for their practices.

16) Changes to this Policy

We may update this Policy from time to time. When we make material changes, we will post the updated Policy and update the “Effective Date” above. Your continued use of the Services after an update constitutes acceptance.

17) Contact us

Questions or requests about this Policy?
Email: [email protected]
Mailing Address: 916 East St. #1808, Pittsboro, NC 27312